Ultimate Call Center Management For Your Business
Empower Your Business with FASTER. EASIER. SMARTER Communication
Intelligent IVR Solution
Lead Management Dashboard
Retrieve Insight Analytics
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What’s NEW in Cloud Contact Center Solution
Frequently Asked Questions
Is it easy to use for manager and agents?
Agents will need a training and then they will be good to go.
How many campaigns I can have on the server.
No limitations on Campaigns, You can have as many as you want.
What kinds of campaigns are supported?
Vicidial supports inbound, outbound and blended campaigns.
Can I make new users, campaigns, DIDs myself?
Yes ! I usually create templates for everything that you will need on regular basis. that way you can simply copy it within 10 seconds.
Can I download call recordings?
Absolutely, You can access call recordings from the reports area and you can download it as well.
The cloud contact center can be easily integrated with all leading CRMs and all existing data can be transferred seamlessly as its deployed on cloud by the hosted service provider. It is enabled with inbound and outbound calls with advanced features like intelligent call routing, concurrent calls, multi-level IVR and much more.
The Cloud contact center when merged with Softphone solution, works best for the remote workforce and is economical at the same time. Businesses can increase their customer engagement channels with Softphone’s features like WebRTC & MPLS which works on laptops and do not require any telephone lines/mobile phones as it works via internet connection (with/without VPN access)
Cloud Contact Center