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Ultimate Call Center Setup For Your Business




Empower Your Business with FASTER. EASIER. SMARTER Communication

Advanced Inbound & Outbound Contact Center features that makes every communication better

Calling Module Includes

AutoDialers comers with

Intelligent IVR Solution comes with

Easy Lead Management Dashboard for

Retrieve Insight Analytics

Calling Module Includes

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What’s NEW in Cloud Contact Center Setup

Our solutions can be merged with our Cloud Contact Center for better functioning and call connectivity ratio. Automate business communication by merging Softphone Solution with Cloud Contact Center to transform your laptop into a phone & place calls via the internet even in low network coverage areas.

  • No dependency on traditional telephones or mobile handsets
  • No network dependence ensures fail-safe connectivity at all times
  • Remote Working and Collaboration are facilitated since there’s no dependence on traditional telephone systems/infrastructure
  • Maintain HD voice quality over the Internet & incur lower cost than conventional call operations on Mobiles/Landlines


Call Center Setup

Frequently Asked Questions

What is a Call Center Setup Service?

A call center setup service refers to a professional service that assists businesses in establishing and optimizing their call center operations. It includes various aspects such as designing the infrastructure, selecting the right technology, implementing necessary software and hardware, recruiting and training agents, and establishing effective processes and workflows.


Why Should I Consider Using a Call Center Setup Service?

Utilizing a call center setup service can provide several benefits. It ensures that your call center is properly designed and equipped to handle customer inquiries efficiently, resulting in enhanced customer satisfaction. It also saves you time and effort by outsourcing the complex setup process to experts who specialize in call center operations, allowing you to focus on your core business activities.

Is it Easy to Use for Manager and Agents?

Agents will need a training and then they will be good to go.

How Many Campaigns I Can Have on the Server.

No limitations on Campaigns, You can have as many as you want.


What Kinds of Campaigns are Supported?

Vicidial supports inbound, outbound and blended campaigns.


Can I make New Users, Campaigns, DIDs myself?

Yes ! I usually create templates for everything that you will need on regular basis. that way you can simply copy it within 10 seconds.


Can I Download Call Recordings?

Absolutely, You can access call recordings from the reports area and you can download it as well.


How much does a call center setup service typically cost?

The cost of a call center setup service varies depending on factors such as the size of your call center, the complexity of your requirements, the technology and infrastructure involved, and the level of support needed. It is best to request a quote and discuss your specific needs to get an accurate cost estimate tailored to your requirements.

Do call center setup service providers offer ongoing support and maintenance?

Yes, many call center setup service providers offer ongoing support and maintenance services. They can provide technical support, troubleshooting assistance, and regular maintenance to ensure that your call center operations run smoothly. This helps you address any issues promptly and ensures the continuous performance of your call center.

Types of Call Center Setup


The cloud contact center can be easily integrated with all leading CRMs and all existing data can be transferred seamlessly as its deployed on cloud by the hosted service provider. It is enabled with inbound and outbound calls with advanced features like intelligent call routing, concurrent calls, multi-level IVR and much more.


The Cloud contact center when merged with Softphone solution, works best for the remote workforce and is economical at the same time. Businesses can increase their customer engagement channels with Softphone’s features like WebRTC & MPLS which works on laptops and do not require any telephone lines/mobile phones as it works via internet connection (with/without VPN access)


Benefits of Cloud Contact Center Vs On-Premise Call Center

Cloud Contact Center

  • Scalable with only software upgrade & reduce cost without infusing any CapEx. Equipment Required
  • Agents can work from anywhere & anytime. Work from office.
  • Quick Customization of the solution based on needs.
  • Maintainance is on vendor as deployed on cloud. Collate all data on a single platform for ease of access.
  • Sustain unforeseen plight by enabling cloud-based solution.
  • In the cloud or data center, that allows businesses to work from anywhere.


On-Premise Call Center

    • Scalable with heavy cost on infrastructure upgrades & additional CapEx required for equipment
    • Not Flexible as agents can only work from office premises
    • No Customization Available
    • Maintenance is not incurred by the vendor. Collating all data in a singe platform is not possible.
    • No guarantee on future unforeseen plights.
    • On-site location making it difficult to work from anywhere.